Privacy Policy

Have questions about this privacy policy?
Contact us via our contact form or email: info@olivyne.ca

Overview

At Olivyne, we understand the importance of protecting your personal data.
This policy explains how we collect, use, and share personal information provided by you or collected through your use of our website or purchase of our products.
This policy applies to all site visitors, including mobile users.

We reserve the right to update this policy to reflect legal or operational changes.

References to “we”, “us”, or “our” refer to Olivyne.

Data We Collect

We may collect the following types of personal data:

  • Full name
  • Contact details (email, mailing address)
  • Payment information (processed via third-party providers)
  • Voluntarily submitted photos
  • Survey responses and customer feedback
  • Order and cart data
  • Session data (browser, IP, location, device type)
  • Usage data via cookies and analytics tools
  • Data from connected apps or social accounts
  • Other directly or indirectly provided data

This data may be collected directly from you or through third-party services.

How We Use Your Data

We process your data based on consent, contractual necessity, or legitimate interest.

We use personal data to:

  • Fulfill and ship orders
  • Communicate with you
  • Support internal processes (accounting, administration, support)
  • Provide location-based services
  • Conduct market research
  • Offer promotions and loyalty programs
  • Perform marketing and advertising
  • Comply with legal obligations and handle disputes

Our services are not intended for minors. We do not knowingly collect data from individuals under the legal age in their country.

Data Security and Retention

We are committed to protecting your data through:

  • Secure storage to prevent unauthorized access
  • Usage strictly for the purposes described
  • Regular updates and reviews
  • Retention only as long as necessary for business or legal reasons

In some cases, data may be anonymized for research purposes.

Sharing Personal Data

We may share your data with trusted partners that help operate our business:

  • Payment providers
  • Shipping and logistics partners
  • IT service providers
  • Advertising and marketing partners
  • External consultants

We do not sell or trade your personal data. Data sharing occurs only when legally required or in the case of terms of use violations.

Cookies

We use cookies to enhance your experience. Examples include:

  • session_id: stores session information
  • _shopify_visit: tracks visits (expires after 30 min)
  • _shopify_uniq: counts unique visits (expires next day)
  • _cart: stores cart contents (expires after 2 weeks)
  • _secure_session_id: secures the session
  • storefront_digest: authenticates access to secure areas
  • PREF: set by Google to track origin

International Data Transfers

Your data may be transferred to countries with different privacy laws (e.g., the United States).
We take appropriate measures to ensure the protection of your information in such cases.

Your Rights

You have the right to:

  • Access, update, or delete your data
  • Object to or restrict data processing
  • Request data portability
  • File a complaint with the relevant authority

To exercise your rights, contact us at info@olivyne.ca

Data Protection Officer

We have appointed a Data Protection Officer.
For privacy-related inquiries, contact:  info@olivyne.ca

Contact

Email:  info@olivyne.ca
Customer Support Hours:
Monday – Friday: 09:00 – 17:00
Saturday – Sunday: 11:00 – 16:00
We aim to respond within one business day.